Metal Engraving

Our standard production time is typically 3-5 business days, plus shipping. This can vary during peak seasons. For large or complex orders, production may take longer, but we will confirm the timeline with you when you order.

We'll always do our best to help you meet a tight deadline! We offer a rush production service, which prioritises your order. Please contact us before ordering to confirm we can accommodate your timeline.

After your order has been produced and dispatched, delivery time depends on the service you choose. In the UK, standard delivery is usually 2-3 business days, and express is next business day.

Absolutely. At checkout add the recipient's name and address as the Shipping Address.

Every engraved piece is boxed, and ready to gift.

Need it to arrive on a specific date? Choose Scheduled Delivery or leave a note; we'll time dispatch accordingly and send you tracking updates.

Once your order has been dispatched, you'll receive an email from us containing your tracking number and a link to the courier's website, so you can follow its journey.

Yes, you can! We offer a collection option from our shop. Simply select 'Collect in Person' at checkout, and we will notify you by email as soon as your order is ready.

Not at the moment!

We can engrave on glass and metals like pewter and nickel. If you have something unique in mind, feel free to ask!

Absolutely! That's our specialty. We love bringing your brand and ideas to life. Simply upload your logo on the product page or send it to us for a quote.

We pride ourselves on the quality and detail of our engraving. For very intricate logos, we recommend using vector files (like .AI or .SVG) for the sharpest results. Upon request we can also send you a digital proof to approve, so you can see exactly how it will look before we begin.

Yes, we can! A handwritten message or a family crest makes for a beautiful, personal gift.

Yes, we certainly can. We frequently work with businesses to engrave sequential serial numbers, QR codes, barcodes, and other technical markings for asset tracking and industrial parts.

Often, yes! However, we need to assess the item first to ensure it's compatible with our machines. Please be aware that while we take the utmost care, we cannot be held liable for damage to customer-supplied items. Contact us to discuss your project!

We love a challenge! Engraving on curved or unusual items is often possible but depends on the specific object. Please contact us with a photo and dimensions of your item, and we'll let you know if we can help.

Yes! For any order involving a custom logo or complex layout, we provide a free digital proof. We won't engrave anything until you are 100% happy and have given us your final approval.

Absolutely. For any bulk or custom enquiries, please use our contact form or email us with the details of your project. We'll get back to you with a detailed quote as quickly as possible.

Yes, we do! We offer generous discounts on bulk orders for corporate events, weddings, and retail. The discount is typically based on quantity, so please get in touch for a custom quote.

We're happy to support special events and organisations. We offer special pricing for large wedding orders, sports clubs, and registered charities. Please contact us to discuss your requirements.

Vector files are best for a flawless result (.AI, .EPS, .SVG, or high-quality .PDF). We can also work with high-resolution raster images (.JPG, .PNG, .TIFF). If you're unsure, send us what you have, and we'll let you know if it will work.

Of course! Our experienced team is happy to help you choose the perfect font or create a balanced layout. Just leave us a note during checkout or send us an email with your request, and we'll include options in your design proof.

Yes, this is a great idea for large orders to ensure you're completely happy with the quality. We typically charge for the sample.

Absolutely, this is one of our most popular services! You can have the same logo on every item but a different name, title, or date on each one. It's perfect for team awards or wedding party gifts.

The easiest way is to place the order for the total quantity you need and then email us a spreadsheet (like Excel or Google Sheets) with the list of names. Or you can specify each name over email. This ensures accuracy and saves you from typing each one individually at checkout.

Yes, we can. If you need a monthly supply of employee-of-the-month awards or regular client gifts, we can set up a recurring schedule to make the process seamless for you.

Yes, we'd be delighted to. We work with schools and sports teams all the time. Just send us the best quality version of your crest or logo that you have.

Yes, we can blind ship your order directly to your clients. This means it will arrive with no of our branding or invoices, appearing as if it came directly from you. We can also discuss options for using your own branded packaging.

Certainly. We can arrange for payment by BACS/bank transfer, especially for corporate or bulk orders. We'll provide an invoice with all the necessary details.

Yes, we regularly work with schools, universities, councils, and other public sector organisations. Please email your official Purchase Order to our sales team, and we will process it for you.

Yes. A full VAT invoice is automatically sent to your email address once your order has been dispatched.

Our engraving process permanently marks the surface of the material, creating a subtle but noticeable texture. You will be able to feel it with your fingertips. It is a premium, lasting finish, not a cheap print that will rub off.

Each product is different. We do our best to mention if an item is dishwasher safe on the product page so you can know the best way to care for your item!

Most of our gifts, awards, and come in a presentation box as standard. For other items, a gift box option is usually available on the product page.

Oh no, we're so sorry to hear that! We want you to be completely happy with your purchase. Please contact our customer support team immediately with your order number and a photo of the issue, and we will make it right.

If we have made an error, we will replace the item for you free of charge, no questions asked.

Don't worry, we'll sort this out for you. While we package our items very carefully, accidents can occasionally happen. Please take a photo of the damaged item and the packaging and email it to us within 48 hours of delivery so we can arrange a swift replacement.

Due to their personalised nature, engraved items cannot be returned or refunded unless they are faulty or we have made an error with the engraving. This is why our proofing process is so important!

Absolutely. We treat all client information, especially sensitive data like award winner lists, with the strictest confidentiality. Your data will never be shared and is handled securely.

Yes, we are fully GDPR compliant. We only use the data you provide to fulfil your order and will never use it for any other purpose without your explicit consent. We handle all personal data securely and responsibly.

Yes. We are fully insured and have robust procedures in place for handling high-value items. We take our responsibility very seriously to ensure your products are safe and secure while in our care.